On Display to Order Policy

Thank you for choosing Google Merchant Local Listings. Our “On Display to Order” policy outlines the procedures and guidelines regarding products displayed on our platform.

1. Displayed Products

1.1. Accurate Representation

We strive to ensure that all products displayed on our platform accurately represent the available inventory of our merchants. However, due to varying factors such as stock availability and location, discrepancies may occur.

1.2. Availability

The products displayed may not always be available for immediate purchase or pickup. Availability is subject to change based on the inventory of our partnering merchants.

2. Ordering Process

2.1. Placement of Orders

Customers can place orders through our representatives available at +1 (212) 792-7911. However, the completion of an order is contingent upon the product’s availability, as confirmed by the respective merchant.

2.2. Confirmation

Upon order placement, customers will receive an order confirmation acknowledging receipt of their request. This confirmation does not guarantee product availability or immediate fulfillment.

2.3. Fulfillment

Fulfillment of orders is subject to the merchant’s inventory and operational capabilities. Customers will be notified promptly regarding the status of their order, including any delays or unavailability of the product.

3. Pricing and Charges

3.1. Pricing Information

Displayed prices are indicative and may vary from the final purchase price. Taxes, fees, and additional charges, if applicable, will be communicated during the checkout process.

3.2. Payment

Payment will only be processed upon confirmation of product availability and acceptance by the merchant. Payment methods accepted may vary among merchants.

4. Cancellation and Refunds

4.1. Order Cancellation

Customers can cancel their orders before the product is dispatched or prepared for pickup. However, cancellation requests are subject to the merchant’s policies and may incur cancellation fees.

4.2. Refunds

Refunds for canceled orders or unfulfilled products will be processed according to the merchant’s refund policy. Customers are encouraged to review the specific merchant’s refund terms.

5. Shipping

5.1. Processing Time

The processing time for orders is typically 1-2 business days from Monday to Sunday (excluding holidays).

5.2. Shipping Time

Delivery times may vary but typically range between 14 to 21 days after order processing from Monday to Sunday (excluding holidays). Please note that delivery times may be affected by factors beyond our control, such as shipping carrier delays or customs procedures.

6. Contact Information

For any inquiries or assistance regarding our “On Display to Order” policy or specific orders, please contact our customer support team via email at [email protected] or by phone at +1 (212) 792-7911.

Vispring New York is an authorized retailer of Vispring Limited, London, a premiere destination to experience the uncompromising luxury and body-responsive support of a Vispring mattress. You are invited to discover a sleeping experience that is second to none.