Delivery & Returns

Online Customer Care

Vispring Customer Care team are always happy to help you with any questions you may have regarding your online shopping experience: product information, bed sizing, stock or information on returns and exchanges. We can also help to locate one of our global showrooms for a more personal shopping experience.

Email us: [email protected]

Phone: 212-764-3232 or 800-849-1017 or 877-228-0244

Opening hours: Monday to Friday 10.00-6.00pm EST


This information only applies to online orders. For information about your bed order placed by phone or directly with a showroom, please contact your local showroom.

Vispring currently only ships to the  United States.  If you are based outside these countries and wish to place an order, please contact our customer service team on 212-764-3232 or 800-849-1017 or 877-228-0244

Vispring’s Online Store uses DHL , UPS and Fedex for all bed linen and bedding shipments made to the United States. For topper and mattress purchases, Vispring use their own van or an approved third party delivery company.

Normally the time of standard delivery is 2-5 business days (Monday-Friday), after Vispring has accepted and confirmed your order. This excludes items which are made to order, whereby you will be contacted to arrange a suitable date. Order tracking information will be provided once your order has been dispatched.

Shipping lead times (bed linen and bedding only)

Standard shipping: 2-5 business days

Send with my bed: your order will be dispatched with your bed order.

Returns and Exchanges Online 

This information refers to online purchases only. For bed orders, please refer to our  or US Terms & Conditions.

We want you to be delighted with your purchase but if you are not, you can return or exchange an item within 14 days of receipt provided the products are returned complete, in perfect condition, unused and with its original packaging (unless faulty or misdescribed). Unfortunately, we cannot accept returns on made to order items (unless faulty or misdescribed).

For hygiene reasons, we cannot accept returns for bed linen, duvets and pillows if the sealed packaging has been opened.

To return or exchange an item bought online, please email [email protected]com with your order number and we will email details about how to return. Please return your item within 14 days of letting us know. Unfortunately, we cannot accept returns to stores.

Please note: Returns are not possible on any Custom or Bespoke items you have ordered (unless faulty or misdescribed), as these are specially commissioned items personalised for you, such as items made to a custom size or with custom embroidery. To avoid disappointment, please check whether an item is returnable before ordering.

Refunds Online 

Your refund will be returned to the original purchaser’s credit card. We are not able to refund postage charges. We always aim to handle your return and refund your purchase within 5 days of receiving the return, but this may take 14 days during exceptionally busy periods.  For any queries about returning items please email [email protected]

Your Right to Cancel 

This information refers to online purchases only. For bed orders, please refer to our  or US Terms & Conditions.

If you have placed an order with Vispring through our website then the following cancellation rights may apply. They do not apply to goods that are being tailored specifically to your specification. If goods (such as mattresses, toppers and bedding) are supplied wrapped you will lose the right to cancel once they have been unwrapped. They do not apply if you are purchasing goods in the course of a business. Otherwise you have a right to cancel, as follows.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you acquire physical possession of the goods.

To exercise the right to cancel you must inform us (Vispring Luxury Mattresses 230 Fifth Avenue New York, NY 10001 [email protected] 020 8838 4838) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a delivery method that is more expensive than the cheapest method offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-

-14 days after the day we receive back from you any goods supplied, or

-(if earlier) 14 days after the day you provide evidence that you have returned the goods

We will make the reimbursement using the same means of payment as you have used for the initial transaction, unless you have expressly agreed otherwise. In any event you will not incur any fees as a result of the reimbursement.

If you have received the goods then you will have to bear the direct cost of returning the goods, estimated at a maximum of £ 50.00/$65.00.

Vispring New York is an authorized retailer of Vispring Limited, London, a premiere destination to experience the uncompromising luxury and body-responsive support of a Vispring mattress. You are invited to discover a sleeping experience that is second to none.