Vispring warranty

Vispring Warranty – 30 Year Guarantee

To demonstrate our high standard of design, materials and craftsmanship, Vispring Limited (Ernesettle Lane, Plymouth PL5 2TT – UK) offers a 30-year guarantee on your mattress and divan.

The following conditions apply to the Vispring guarantee:

  • Should an imperfection, which is due to faulty materials or workmanship, become apparent in your Vispring mattress or divan, the company will endeavour to repair or replace it free of charge at our discretion.
  • The Vispring guarantee only applies to mattresses or / and divans, purchased from an authorised retailer and which remain in the country of purchase.
  • Only the original purchaser may claim under the Vispring guarantee. This guarantee is not transferable except if the claimant is able to prove that the guarantee was transferred to him and he has the original guarantee document.
  • Any claim should be made by the original purchaser in writing to the supplying retailer within one month of the imperfection becoming apparent, along with proof of purchase (original invoice or sales receipt). The retailer will establish the nature of the alleged complaint and recommend an appropriate course of action. If the supplying retailer is no longer in business, please contact Vispring Customer Services on +44 1752 366311.
  • This guarantee is not extended to goods which have been damaged through unreasonable or improper use; are accidentally damaged (including unauthorised repairs or alterations); are in a soiled or unsanitary condition or are wilfully damaged. Where mattresses are used on divans other than those supplied by Vispring, they must be of an appropriate quality of construction. In the case of slatted bases, the gap between the slats should be no more than 7,5 cms, and it is strongly recommended that a mattress pad is placed between the mattress and the slats to extend the life of the mattress. Please don’t smoke in bed or place the product near an open flame.
  • The Vispring guarantee is not extended to cover normal wear and tear.
  • Failure to follow the care instructions may invalidate the Vispring guarantee.
  • Please do not remove the labels attached to your mattress, as they identify your mattress as a Vispring mattress and help to establish your rights under this guarantee.
  • If the product in question has been discontinued and cannot be repaired, Vispring reserves the right to supply an equivalent alternative. If the product’s original fabric is no longer available, Vispring reserves the right to supply an alternative fabric. Vispring cannot undertake to match other items not under complaint with any substitute ticking (fabric) used.
  • The Vispring guarantee only applies to mattresses and divan bases purchased after1st September 2018.
  • The Vispring guarantee commences on the date you register your guarantee and is valid for 30 years.
  • In order to activate your Vispring guarantee, please register your purchase within 14 days from receipt of the goods, either on or by post, sending the completed guarantee card you’ll receive with your bed.
  • Failure to comply with these requirements will invalidate the Vispring guarantee.
  • Following a repair, the Vispring guarantee will remain valid from the date of registration of the original product.
  • Vispring highly recommends turning your mattress with the seasons.

The other Vispring products are covered by a guarantee as set out below:

  • Headboards & Surrounds: 2-year guarantee
  • Toppers: 2-year guarantee

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